Q1: Are you manufacturer or trading company?
A1: Our company is a professional led strip light manufacturer, we have our own factory.
Q2: What is your lead time for the mass order?
A2: About 7- 15 days after getting down payment and confirmation about the samples.
Q3: OEM service is accepted?
A3: Yes, we can provide OEM Service base on your thought. And there will a MOQ.
Q4: How do you ship the goods and how long does it take to arrive?
A4: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5: How to proceed an order for LED Strip(5050 / 3014 / 3528 / 2835 / 335 / 2216 / 5630)?
A5: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6: Is it OK to print my logo on led light product?
A6: Yes. Please inform us formally before our production and confirm the design firstly base on our sample.
Q7: Do you offer guarantee for the products?
A7: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A8: Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
a) Payment term: 30% depoist by TT, and the balanced before shippment, Western Union, Paypal, Trade Assurance, L/C will be considered.
b) MOQ: negotiable.There will be discount if the quantity is huge.
c) Delivery date: 3 to 6 days for sample order, 7 to 15 days for bulk order.
d) Shipping method: Courier(like DHL, UPS, FEDEX, etc), Air, by Sea, etc, and you can also use your own forwarder and account.